Privacy Policy

1. Introduction

Welcome to Luna English ("we," "our," or "us"), a product of PredictML.ai. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our English learning application.

2. Information We Collect

2.1 Personal Information

When you register for an account, we collect:

• Full name
• Email address
• Password (encrypted)
• Native language preference
• English proficiency level

2.2 Usage Data

We automatically collect certain information when you use our service:

• Chat messages and conversations with Luna AI
• Voice recordings (processed for speech-to-text conversion)
• Learning progress and module completion
• Session duration and frequency of use
• Device information and browser type
• IP address and approximate location

2.3 Payment Information

For subscription payments, we use Razorpay as our payment processor. We do not store your complete credit card or bank account details. Razorpay handles all payment data in accordance with PCI-DSS standards.

3. How We Use Your Information

We use the collected information for:

• Service Delivery: To provide personalized English learning experiences
• AI Training: To improve our AI tutor's responses (anonymized data only)
• Communication: To send service updates, promotional offers, and support messages
• Analytics: To understand usage patterns and improve our service
• Security: To detect and prevent fraud or abuse
• Legal Compliance: To comply with applicable laws and regulations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service Providers: Third-party services that help us operate (e.g., OpenAI for AI responses, Google Cloud for speech processing, Razorpay for payments)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures including:

• SSL/TLS encryption for data in transit
• Encrypted password storage using secure hashing algorithms
• Regular security audits and vulnerability assessments
• Access controls and authentication protocols

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us at sales@predictml.ai.

7. Your Rights

Under applicable data protection laws, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Data portability
• Withdraw consent at any time

To exercise these rights, contact us at sales@predictml.ai.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Analyze usage patterns

You can control cookies through your browser settings.

9. Children's Privacy

Luna English is intended for users aged 13 and above. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than India, including the United States (for AI services). We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the application. Your continued use of the service after changes constitutes acceptance of the updated policy.

12. Contact Us

For any questions or concerns about this Privacy Policy, please contact us: