Terms & Conditions

1. Acceptance of Terms

By accessing or using Luna English ("Service"), a product of PredictML.ai ("Company," "we," "us," or "our"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our Service.

2. Description of Service

Luna English is an AI-powered English learning application that provides:

• Conversational English practice with an AI tutor
• Voice-based interaction (speech-to-text and text-to-speech)
• Structured learning modules covering various topics
• Progress tracking and personalized learning
• Multi-language support (Hindi, Telugu, English)

3. User Accounts

3.1 Registration

To use our Service, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials.

3.2 Eligibility

You must be at least 13 years old to use our Service. If you are under 18, you must have parental or guardian consent.

3.3 Account Security

You are responsible for all activities that occur under your account. Notify us immediately of any unauthorized access or security breach.

4. Subscription and Payment

4.1 Free Trial

New users receive a 15-day free trial upon registration. Full access to all features is provided during the trial period.

4.2 Subscription Fee

After the trial period, continued access requires a monthly subscription of ₹125 (Indian Rupees). Prices are subject to change with prior notice.

4.3 Payment Methods

We accept payments through:

• UPI (Google Pay, PhonePe, Paytm, BHIM, etc.)
• Credit/Debit Cards
• Net Banking

All payments are processed securely through Razorpay.

4.4 Billing Cycle

Subscriptions are billed monthly from the date of purchase. Access continues until the end of the billing period.

5. User Conduct

You agree NOT to:

• Use the Service for any illegal or unauthorized purpose
• Attempt to hack, reverse engineer, or compromise our systems
• Share offensive, harmful, or inappropriate content
• Impersonate others or provide false information
• Use automated bots or scripts to access the Service
• Resell or redistribute access to the Service
• Violate any applicable laws or regulations

6. Intellectual Property

6.1 Our Content

All content, features, and functionality of Luna English, including but not limited to text, graphics, logos, icons, images, audio, software, and AI models, are owned by PredictML.ai and protected by intellectual property laws.

6.2 User Content

You retain ownership of content you create (e.g., chat messages). By using our Service, you grant us a license to use, store, and process your content for service delivery and improvement purposes.

6.3 Restrictions

You may not copy, modify, distribute, sell, or lease any part of our Service or its content without explicit written permission.

7. AI-Generated Content

Luna English uses AI to generate responses. Please note:

• AI responses are generated automatically and may contain errors
• AI is not a substitute for professional language instruction
• We do not guarantee the accuracy of AI-generated content
• AI responses should not be relied upon for critical decisions

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT:

• The Service will be uninterrupted or error-free
• Defects will be corrected
• The Service is free of viruses or harmful components
• Results from using the Service will meet your expectations

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PREDICTML.AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits or revenue
• Loss of data or content
• Business interruption
• Personal injury (except where prohibited by law)

Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless PredictML.ai, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising from your use of the Service or violation of these Terms.

11. Termination

11.1 By You

You may cancel your subscription at any time through your account settings or by contacting us. Access continues until the end of your billing period.

11.2 By Us

We reserve the right to suspend or terminate your account for:

• Violation of these Terms
• Non-payment of subscription fees
• Fraudulent or suspicious activity
• Extended period of inactivity

12. Modifications to Service

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We shall not be liable for any modification, suspension, or discontinuation.

13. Changes to Terms

We may update these Terms periodically. Changes will be effective upon posting. Your continued use of the Service after changes constitutes acceptance. Material changes will be notified via email.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Hyderabad, Telangana, India.

15. Dispute Resolution

Any disputes arising from these Terms shall first be attempted to be resolved through good-faith negotiation. If unsuccessful, disputes shall be submitted to binding arbitration under the Arbitration and Conciliation Act, 1996 of India.

16. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17. Contact Information

For questions about these Terms, please contact us: