📱 Digital Product Notice
Luna English is a 100% digital product delivered online. There are no physical goods shipped. All services are accessible instantly through our web application.
1. Nature of Service
Luna English is a Software-as-a-Service (SaaS) product that provides:
- AI-powered English learning platform
- Web-based Progressive Web Application (PWA)
- Instant access upon subscription
- No physical products or materials
2. Service Delivery
2.1 Instant Access
Upon successful registration and/or payment:
- Access is granted immediately
- No waiting period or shipping time
- Service is accessible 24/7 from anywhere
2.2 How to Access
| Platform |
How to Access |
| Web Browser (Desktop/Mobile) |
Visit our website URL and login |
| Android (PWA) |
Open in Chrome → Menu → "Add to Home Screen" |
| iOS/iPhone (PWA) |
Open in Safari → Share → "Add to Home Screen" |
2.3 Requirements for Access
- Internet connection (Wi-Fi or mobile data)
- Modern web browser (Chrome, Safari, Firefox, Edge)
- Valid account credentials (email and password)
- Active subscription or trial period
3. Delivery Timeline
| Action |
Delivery Time |
| Account Registration |
Instant |
| Free Trial Activation |
Instant |
| Subscription Activation (UPI/Card) |
Instant (upon payment confirmation) |
| QR Code Payment Verification |
Within 30 seconds (automatic) |
| Feature Updates |
Automatic (no action needed) |
4. Service Availability
4.1 Uptime
We strive for maximum availability:
- Target Uptime: 99.9%
- Available: 24 hours a day, 7 days a week
- Maintenance: Scheduled during low-traffic hours with advance notice
4.2 Geographic Availability
Luna English is accessible from:
- All states and territories of India
- International locations (internet access required)
- No geographic restrictions
5. Delivery Confirmation
You will receive the following confirmations:
📧
Registration Confirmation
Email sent immediately upon account creation
✅
Payment Confirmation
Email and in-app notification upon successful payment
🎉
Subscription Activation
Instant access to all premium features
6. Troubleshooting Access Issues
If you cannot access the service after payment:
- Check Payment Status: Verify payment was successful in your bank/UPI app
- Refresh the Page: Sometimes a simple refresh resolves the issue
- Clear Browser Cache: Clear cookies and cache, then login again
- Try Different Browser: Use Chrome, Safari, or Firefox
- Contact Support: If issue persists, email us with payment details
7. No Physical Shipping
Since Luna English is a digital service:
- ❌ No physical address required for delivery
- ❌ No shipping charges
- ❌ No delivery delays
- ❌ No customs or import duties
- ✅ Instant global access
8. Contact Us
For any delivery or access issues: